Making A Purchase Our on line shopping system could not be easier. Just browse our Catalogue, click on any items that you wish to buy,then click on  'order' to put into shopping basket.  After you have finished your selections, please enter your preferred shipping and payment method.  You will then be asked for a few details that we need to be process your order.We accept the following credit/debit cards. Visa, Mastercard, Solo, Switch, american express and Delta.

If you are shopping from outside of Europe, please please email us as shipping costs are dependant on weight.

In addition to online orders, you can order goods by , email, or 'snail' mail.

Shipping And Handling Standard shipping charges per order are as follows:


United Kingdom:  £2.95 and upwards as postal costs calculated by weight


We will ship your order as soon as funds clear


Europe:      £5.00 and upwards as postal costs calculated by weight. Will be up to ONE weeks delivery


Rest of the world: £5.00 and upwards as postal costs calculated by weight

Please feel free to email us for approximate timescales as these will very much depend on weights

Express delivery to all parts of the world can be arranged and charged at cost. contact sales@thelwell-horsey-gifts.co.uk

UK Delivery Schedule We aim to despatch your order by first class post or parcel service within 5 days of receipt. Any delays will be notified to you by email. (UK Only)

Back Orders We endeavour to keep stock levels on the site up to date, so all items are available for immediate despatch unless "Out of Stock" is displayed. But sometimes we do get it wrong! But we will try and  let you know if an item you have ordered is out of stock within 8 hours. 

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet.  We use PROTX credit card authorisers, who hold a fraud screening program.  All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in legible text on any web site. Please also note, if you are non UK, then your card issuer will charge you a currency conversion fee for the transaction, we hold no responsibility for their current rates or charges, it is up to you as the customer to check with them first

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble money back guarantee.

Returns  We will happily refund goods that are damaged in transit, you must email, or phone us within 3 days of receipt of order, you will then be given a unique reference number so we may refund you on receipt of the returned goods, also for any postal charges incurred.

If you are merely returning because you no longer require an item, it is your responsibility to return goods undamaged and unopened, also any postal charges to be paid by you.

notes on items:

Please note, Thelwell prints ready to be framed (items P001 - P100) are mounted bookplates which are then legally prints. If you have agreed to the terms & conditions on your order pages, we can hold no responsibility if you have neglected to read them before agreeing.

Some items colours may differ slightly to those shown on the website, purely because of the editing programs we use, but are a true resemblance and in most cases colours are much better in the actual.

Reaching Us If you need to reach us, please email us on  sales@thelwell-horsey-gifts.co.uk, Alternatively, you can  write to us at Thelwell Horsey Gifts, Greenfield Business Centre, Greenfield, Holywell, Flintshire. CH8 7GR

Privacy Policy We do not disclose buyers information to third parties. Your credit card details are not held by our company.We will add your email address to our mailing list to inform you of special offers from time to time, but you can unsubscribe at any time.